Return & Refund Policy

At MUAIZA, customer satisfaction is our priority.

14-Day Returns

We offer a 14-day return policy from the date you receive your order.

To be eligible for a return:

• The item must be unused and in its original condition.

• All original packaging and accessories must be included.

• Proof of purchase may be required.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse.

• Items returned without original packaging.

• Clearance or final sale items (if applicable).

Refunds

Once your returned item is inspected and approved, your refund will be processed. Refund timing may vary depending on the payment method used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.